Terms & Conditions
Returns, refunds and/or cancellations are currently not allowed. EXCHANGES ONLY!
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact us by emailing Cremeclothing.firstname.lastname@example.org within 14 business of the orders delivery date.
After receiving the merchandise, we require up to 5 business days to process exchange
PLEASE NOTE: Merchandise returned damaged or without authorization will be rejected and sent back to the customer at the discretion of CremeClothingCo. Merchandise marked sale cannot be exchanged. Original shipping fees are not refundable. Customers will be responsible for providing their own labels.
Please allow 1-3 business days for order processing before an order ships. Orders placed after 5pm EST on business days will start processing on the nest business day. Additional orders placed after Friday 5pm or during weekend will start processing on the following business day.
*For any weather delays please allow 1 additional business day for processing.
When your order is done processing, you should receive a separate email with your tracking information. Please note that it might take each shipping carrier a little time to update the link so that you may accurately track your shipment.
Orders will be shipped via 3 day shipping once process is complete. Please note 3 day shipping applies to business days.
PLEASE NOTE: All international packages are subject to custom, duties and search. we are not responsible for duties, taxes, custom fees and any additional fees encountered during shipping. If you refuse to accept the incurred fees and the package is determined unclaimed denied or otherwise
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facilities. If you have a concern regarding your delivery and your tracking link shows your package is in transit , please contact the shipment courier for further details.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it please email Cremeclothing.email@example.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.
WHERE IS MY ORDER CONFIRMATION?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact Cremeclothing.firstname.lastname@example.org.